Вплив якості послуг он-лайн навчання на задоволенність здобувачів вищої освіти Алжиру

Анотація

Дослідження має за мету визначення впливу рівня задоволеності студентів електронним навчанням у вищій освіті Алжиру та сприйняття якості послуг електронного навчання шляхом проведення онлайн-опитування серед стратифікованої випадкової вибірки з 241 студентів, яких було зараховано на другий курс магістерської програми (2023/2024), факультету ECMS (економіки, комерційних та управлінських наук) в Університеті Саіда в Західному Алжирі. Результати показали, що існує вплив якості послуг електронного навчання на параметри сприйняття якості послуг електронного навчання (конструкція другого порядку). Крім того, результати показали, що існує значний позитивний вплив рівня задоволення від навчання в університеті Саіда на сприйняття якості послуг електронного навчання.

Ключові слова: он-лайн навчання, оцінка якості послуг он-лайн навчання, задоволеність студентів он-лайн навчанням, вища освіта Алжиру

DOI: 10.15276/mdt.8.1.2024.1

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